Frequently asked

No. Checkout works as a guest — we tie the order to your phone number. Creating an account is only useful if you want to see order history in one place or store an address.

While the order status is 'pending' or 'confirmed' — yes, message us on WhatsApp. Once it moves to 'processing' we have already started picking it. After 'shipped' you'd need to refuse the delivery and we issue a refund.

Usually a bank-side issue: insufficient funds, daily card limit hit, or the card is not enabled for online purchases. Try a bank transfer instead — instructions are shown at checkout.

Yes. Every price on Avmall is in Nigerian Naira (₦) and includes VAT where applicable.

Card payments (Visa, Mastercard, Verve) via Nuqood, direct bank transfer, POS on delivery (Zaria only), and cash on delivery (Zaria only).

Card details never touch our servers. We use Nuqood, a PCI-DSS Level 1 certified processor. The connection is HTTPS-encrypted end to end.

Yes — message us on WhatsApp before placing the order and we will set up a split payment plan. We handle these case-by-case for orders over ₦200,000.

Same-day in Zaria if you order before 1pm. 24 hours for other Zaria zones. 2–5 working days nationwide. Detail on the shipping page.

Yes. We send tracking via SMS and WhatsApp, and your order page shows the latest status. You can also use the /track-order page with your order number and phone.

Our courier will try twice more on the same day, then schedule a redelivery the next working day. After three failed attempts we hold for pickup or refund — at your choice.

14 days, no questions, free pickup in Zaria. Some items are final sale (opened beauty, perishables, bespoke). Full detail on the returns page.

Photograph the damage (box included) and message us on WhatsApp within 48 hours. We escalate these and either refund or replace, your choice, at no extra cost.

Every order is inspected and photographed before it leaves the warehouse — we share the photo on WhatsApp if you'd like a record.

Avmall accounts use phone or email OTP — no passwords. Just enter your phone number or email at sign-in and we send a 6-digit code.

Accounts are blacklisted for repeated fraudulent chargebacks, returns abuse, or staff harassment. If you think this happened in error, email avmallbusiness@gmail.com with your order details.

WhatsApp 8am–9pm (link in the nav and footer), or email avmallbusiness@gmail.com. Response time is usually under an hour on WhatsApp during business hours.