Help
Returns & refunds
14 days, no questions, free pickup in Zaria. Here’s exactly how it works.
14 days
From delivery date
Free Zaria pickup
Or drop at our flagship
Refund in 7 days
To your original method
How it works
- 1
Open your order from /account/orders and tap 'Request return'. Pick the items and tell us briefly why.
- 2
We confirm by WhatsApp within an hour during business hours. If your address is in Zaria we schedule a free pickup.
- 3
We inspect the items in our warehouse — usually same-day after they arrive.
- 4
Refund issued within 7 working days to your original payment method, or by bank transfer if you prefer.
What we can take back
Yes — refundable
- • Unopened, unused goods in original packaging
- • Wrong item received
- • Damaged in transit (photos required)
- • Different from website description
No — final sale
- • Opened beauty, food, and personal-care items
- • Custom or bespoke orders
- • Gift cards
- • Anything returned outside the 14-day window
Damaged or wrong item?
Take a clear photo of the damage or wrong item (including the box) and message us on WhatsApp within 48 hours of delivery. We escalate these and either refund or replace — your choice — at no extra cost.